Privacy Policy

1. Introduction

Corelane is a logistics and delivery management platform operated by Eluzitrust. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, mobile applications and related services (collectively, the “Platform”).

2. Data controller

The data controller for Corelane is Eluzitrust. If you have questions about this policy or how your data is handled, please contact your company administrator or email us at legal@corelanecrm.com.

3. Information we collect

• Account data: name, email address, phone number, password hash, role and user type.
• Company data: company name, address, contact details, branding assets and billing information.
• Operational data: orders, deliveries, inventory records, rider assignments, vehicle information, GPS/location data where enabled, and delivery photographs or signatures.
• Device and usage data: IP address, browser type, device identifiers, push notification tokens, and activity logs.
• Payment data: transaction records, wallet balances and withdrawal requests. We do not store full payment card details.

4. How we use your information

We use personal data to:

• Provide, operate and improve the Platform;
• Process orders, deliveries, returns and payments;
• Communicate with users about their account, jobs and support requests;
• Enforce security, prevent fraud and comply with legal obligations;
• Send service-related notifications and, where permitted, marketing communications.

5. Legal basis for processing

We process personal data on the basis of contract performance, legitimate interests, legal obligation and, where required, your consent. You may withdraw consent at any time by adjusting your notification preferences or contacting us.

6. Sharing and recipients

We share data only when necessary: with other users in the same company workspace according to their role permissions, with service providers who help us host and secure the Platform, and when required by law or to protect our rights. We do not sell personal data.

7. International transfers

Corelane may store and process data in secure cloud regions outside your country. We use appropriate safeguards, including standard contractual clauses and encryption, to protect your data.

8. Data retention

We keep personal data for as long as needed to provide the Platform, maintain audit and financial records, and comply with legal obligations. Anonymised or aggregated data may be retained for analytics.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or export your personal data, and to object to certain processing. Requests can be made through your company administrator or by contacting us directly.

10. Security

We use encryption in transit and at rest, role-based access controls, row-level security and regular monitoring to protect data. No system is completely secure, and we encourage users to protect their account credentials.

11. Cookies and tracking

Corelane uses cookies and similar technologies to keep you signed in, remember preferences and understand usage. You can manage cookies through your browser settings.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Platform or by email. Continued use after changes means you accept the revised policy.

13. Contact us

For privacy questions, data requests or complaints, contact your account administrator or email legal@corelanecrm.com.